In line with the Public Service and the Ministry of Foreign Affairs’ commitments to provide effective, efficient, and ethical services to the public, the Permanent Mission of Kenya to the United Nations and other International Organizations in Geneva (herein referred to as “the Mission”) is equally dedicated to offering outstanding services to all our clients and stakeholders. Towards this end, it is an honour and pleasure to present this Service Charter to all those we serve.

The Mission is mandated to project, promote and protect Kenya’s interests in all the organizations it covers in Switzerland and, therefore, leads Kenya’s multilateral engagement with member states of the UN and all International Organizations based in Switzerland, which is the second largest United Nations office after the headquarters in New York.

Our engagement with international organizations in Geneva and other parts of Switzerland is pivotal in transforming Kenya into a vibrant economy that provides high quality of life to its citizens as defined in Kenya Vision 2030.

This Service Charter, therefore, spells out our mandate and core functions, and serves as a social contract between the Mission and our clients and stakeholders. It stipulates the functions and obligations of the Mission as the service provider as well as obligations and expectations of those we serve. It clearly outlines the Mission’s commitment to render effective and efficient services guided by our core values in a timely manner.

It is my hope and desire that this Service Charter will promote accountability in provision of services and enhance transparency in our engagement with clients and stakeholders. We will, therefore, endeavour to evaluate our performance from time to time to ensure that we meet the expectations of all those we serve.

Dr. Cleopa Mailu, EGH
AMBASSADOR/PERMANENT REPRESENTATIVE

• Mission Service Charter poster in English
• Mission Service Charter poster in French
• Mission Service Delivery Charter booklet